FAQs

Do I need to use the RoloCRM app to make calls and send SMS? Can I use my phone's native dialer and SMS app?
You don't need to but we highly recommend you use the RoloCRM app for two reasons. First, you will find it easier to add notes after a call or schedule...
Thu, 8 Apr, 2021 at 1:06 AM
RoloCRM has suddenly stopped logging calls and SMSes automatically. What do I do?
In order to automatically log calls and SMSes, RoloCRM must be allowed to run on the background. For this to happen, you must exempt RoloCRM from battery op...
Thu, 8 Apr, 2021 at 1:07 AM
What should I see after logging in to RoloCRM app?
The RoloCRM app has four tabs (available at the bottom) – Home, Calls, Messages and Contacts The Hamburger button on the top left provides a menu with the...
Thu, 8 Apr, 2021 at 1:08 AM
Can I track conversations with my team member?
No. RoloCRM does not track conversations with your team members.
Thu, 8 Apr, 2021 at 1:09 AM
How do I login to the web interface for RoloCRM?
Navigate to https://web.rolocrm.in and login with the same email id used for the Android app. 
Thu, 8 Apr, 2021 at 1:17 AM
I tried to Sign Up For RoloCRM but I have not yet received an OTP. Why?
When you sign up for RoloCRM you will be sent a One-Time-Password (OTP) via email. You need to enter this to proceed. After you enter your email, ...
Thu, 8 Apr, 2021 at 1:39 AM
How will reminders pop up if only the web interface is used?
Users of the web interface can enable notifications on Chrome browser. Reminders will be seen as browser notifications on their desktop.
Thu, 8 Apr, 2021 at 1:18 AM
Will Admin get an alert if Contact Type is changed by a team member?
The Admin won't get an alert for contact type changes. Admin Users can see these changes in the User Activity reports available in the Reports Menu in t...
Thu, 8 Apr, 2021 at 1:24 AM
How can I scan visiting cards and add them to CRM?
Visiting cards can be scanned using RoloCRM app on the mobile to add Contact information. Click on the Hamburger Menu on the top left of the RoloCRM app. ...
Thu, 8 Apr, 2021 at 1:25 AM
How can the Admin assign tasks to their team member(s)?
TBD
Thu, 8 Apr, 2021 at 1:26 AM