In order to automatically log calls and SMSes, RoloCRM must be allowed to run on the background. For this to happen, you must exempt RoloCRM from battery optimization.


Please mark RoloCRM as an "Active app" in the battery optimization settings. Following instructions disable battery optimization for RoloCRM:

  1. Navigate to Settings > Device maintenance > Battery
  2. Tap Battery Usage (next to Estimated battery life).
  3. Tap one of the options (Screen, Call standby, etc.).
    Note Options will vary based on device usage.
  4. Tap Optimize battery usage.
  5. Tap the Dropdown menu Dropdown icon (at the top) then tap All.
  6. Find RoloCRM and disable battery optimization for RoloCRM


Here are links that talk about how battery optimization settings can be changed:

Galaxy S10: https://android.gadgethacks.com/how-to/samsung-disabled-s10-setting-but-turning-will-drastically-improve-battery-life-0194598/

Android 6.x and higher (Samsung): https://www.verizonwireless.com/support/knowledge-base-204545/